A direct booking platform for hostels and hostel networks

HostelSnap provides modern booking engines for hostels, hostel directories, and hostel associations. Launch an OTA-style booking experience on your website, control your inventory and guest relationships, and earn commissions from bookings made through your platform.

HostelSnap technology powers websites like Hosteling.US and many indivdual hostels.

HostelSnap Screenshot

This Known Issue Report is related to the Public Reservations Page (Old) page


Guest Charged Twice

Guest (direct booking through our website) was charged twice through Stripe - two payments of £40 each. We are going to refund her but we need to know that this won't happen again (as this has happened once before).
Nikki (Loch Ness Backpackers Lodge) @ Fri, 04 Aug 2017 09:10:18 -0700 said:
I want this also!

Darren (HostelSnap Support) @ Fri, 04 Aug 2017 09:12:02 -0700 said:
@neeeeeeext The guest Nikki is referring to is Sara LePouttre.  Have we deployed the code that will prevent duplicate bookings?  If so, this might be another edge case that the code did not catch.

Please wait while we create your account...