A direct booking platform for hostels and hostel networks

HostelSnap provides modern booking engines for hostels, hostel directories, and hostel associations. Launch an OTA-style booking experience on your website, control your inventory and guest relationships, and earn commissions from bookings made through your platform.

HostelSnap technology powers websites like Hosteling.US and many indivdual hostels.

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This Known Issue Report is related to the Cancel Reservations page


Reservation cannot be cacnelled

Mathilde Sourd has 3 separate reservations for arrival on 12 Feb 2018 when she should only have one. Two of them are listed as added by the guest but it says they are cancelled when I look at reservation details (screenshot). HostelSnap is holding beds for her however, when it should only be one. When I click the 'Cancel Reservation' button, I am presented with a screen that says "Reservation cannot be cancelled".
Chadwick (Pacific Tradewinds Hostel) @ Sun, 11 Feb 2018 17:28:50 -0800 said:
Initial Report

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