A direct booking platform for hostels and hostel networks

HostelSnap provides modern booking engines for hostels, hostel directories, and hostel associations. Launch an OTA-style booking experience on your website, control your inventory and guest relationships, and earn commissions from bookings made through your platform.

HostelSnap technology powers websites like Hosteling.US and many indivdual hostels.

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This Known Issue Report is related to the View Reservations page


Payment info lost when you change room type

When we move people from one room type to another, the line about their having paid through Stripe disappears from the notes. See attached screen grab. They booked 'fam4' but needed to be moved because of a special requirement. Not sure if it's relevant but they also extended for a second night (we did the extension, when they called up). We can still see the original prices (which in this case are actually correct but often wouldn't be, but that's a different issue), but we've checked on Stripe and of course they did pay for their first night, but that's no longer recorded anywhere. That info is vital and needs to always be visible.
Nikki (Loch Ness Backpackers Lodge) @ Thu, 04 Oct 2018 08:57:46 -0700 said:
Initial Report

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