This Known Issue Report is related to the View Reservations page


Guest Charge but No Reservation Made

We have a guest who was double charged for a reservation made through the website. It looks like three charges were attempted and two were successful while the third failed. In addition, a reservation was never created in HostelSnap for this guest and the only reason we noticed is because he sent an email asking questions about his reservation and we could not find it in the system.
Chadwick (Pacific Tradewinds Hostel) @ Mon, 12 Jun 2017 11:21:39 -0700 said:
I want this also!

Darren (HostelSnap Support) @ Mon, 12 Jun 2017 22:37:19 -0700 said:
@chadwick415 Please review this transaction and payment attempts on Spector Pro and record using Quicktime.  Attach recording here.  See temp1h-new-screen-recording.png attached.