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This Known Issue Report is related to the Email Templates page

Confusing Emails

When a booking is modified and the modification involves reducing bed numbers, the customer is currently receiving both a mod and a cancellation email which is v confusing, particularly because the email doesn't specify what is cancelled - so it looks like the whole thing could be cancelled. Can we not send the cancellation email, please?
Nikki (Loch Ness Backpackers Lodge) @ Fri, 04 Aug 2017 08:43:19 -0700 said:
I want this also!

Darren (HostelSnap Support) @ Fri, 04 Aug 2017 08:48:49 -0700 said:
@neeeeeeext Yesterday I was asking if we had a tool to test our own callbacks.  You asked if we just needed a callback with a specific reservation ID.  I don't think this will help us.  We need to create our own XML so we can test specific scenarios reported by users. 

For example, in this bug report submitted by Nikki she is staying that when a reservation is modified with a reduction in the number of guests the guest is receiving the reservation_changed AND the reservation_cancelled email.  It seems to me, the only way to test this is to create our own XML callback simulation.   What do you think?

Nikki (Loch Ness Backpackers Lodge) @ Tue, 15 Aug 2017 03:34:09 -0700 said:
In case it helps, we've just had another case of this: Marianna Antonelli (, arriving 21st Aug) changed her booking but received a cancellation AND a modification email from HS.

Darren (HostelSnap Support) @ Wed, 16 Aug 2017 16:54:36 -0700 said:
@issuetracker4 Thanks for this additional reservation information. This will be helpful.